Client Partner

Position Overview:

  • Account and business leader for assigned accounts
  • Member of Pragmatic’s senior team
  • Equal parts effective operator and strategic thought leader
  • Will help set the vision and direction for Pragmatic’s future growth and value proposition in the market
  • Primarily work from home – Pragmatic’s HQ is in SF
  • Includes travel
  • Reports to member of Senior Management team

Job Requirements:

  • At least 15 years agency account experience in digital & direct marketing strategy development and management
  • Proven track record of managing and growing client relationships
  • Deep knowledge of digital & direct marketing (CRM) strategy and execution
  • Must be able to develop, write, and present strategic plans for clients
  • Ability to lead team of direct reports and account managers while also leading cross-functional team – creative, analytics, development, production, etc.
  • Experience managing P&L, forecasting, and pipeline management related to assigned accounts

Job Description

Client Management

  • Builds and manages relationships throughout client organizations from director level to C-suite
  • Single “throat-to-choke” responsibility for executing flawlessly and delivering strategic value to client
  • Keeper of high-level vision for accounts, to ensure client satisfaction and healthy relationship as well as agency profitability
  • Becomes a SME for each client’s business model, industry, and competition


Growth & Business Development

  • Responsible for setting revenue and margin goals for each assigned account and delivering on them
  • Drives organic growth as well as contributes to and/or leads new business initiatives

Financial & Resource Management

  • Deploys the efficient use of agency resources while delivering maximum value to clients
  • Oversees and can delegate the financial process, i.e. creation of statement of works, forecasting, hours tracking, etc., but is ultimately responsible for it
  • Monitors all costs and agency resources to maximize both topline revenue and margin


Team Leadership

  • Manages a team of direct reports and will be involved in the recruitment and hiring of new team members
  • Leads a cross-functional team, driving towards client and agency goals
  • Operates in an agile environment, managing matrixed teams in a “scrum”-like fashion