Responsible for the day-to-day execution, relationship and financial management of all clients they are assigned to
MUST have experience direct mail with digital experience being a plus
Leads and organizes internal departments to deliver programs on time and budget while serving as our main day-to-day interface to clients
Primarily work from home – Pragmatic’s HQ is in SF
Includes some travel (at least once a quarter)
Reports to Account Director
Job Requirements:
5-10 years agency account management experience
Builds long-term client relationships
Writes creative briefs and guides the creative and production team in program execution
Excellent presentation skills
Proven track record at building and growing client relationships
Strong strategic thinker and effective problem-solver
Strong knowledge of marketing strategy (e.g., positioning, targeting, channels)
Proficiency in Excel, Word, and PowerPoint
Organized and detail-oriented, requires little hand holding
Ability to multi-task and work in a fast-paced environment with multiple team members
Maintains positive, team-oriented attitude
Must be willing to travel extensively
Must work remotely, either from home or while traveling, in an effective and efficient manner
Job Description
Project Management
Functions as daily liaison to clients on behalf of agency to manage daily execution of programs
Ensures flawless execution of client deliverables by:
Reviewing and proofing all creative and production materials for accuracy
Ensuring all projects stay on schedule
Evaluating all materials to be sure projects stay on strategy per the creative brief
Advises on and implements marketing efforts for the client and is responsible for managing multiple projects effectively and flawlessly from start to finish
Assists Senior Management in providing strategic marketing direction to the client
Makes recommendations to Senior Management for expanding the scope of the client relationship based on opportunities observed
Becomes knowledgeable and remains current on the client’s business and products and shares this information with agency team members
Supervises Account Executive or may be directly responsible for:
Writing and distribute conference reports, status reports and other required correspondence
Preparing and distribute all support materials required for internal and client meetings
Proactively creating and maintain schedules and estimates
Setting up and maintaining project folders and job history
Relationship Management
Serves as the agency’s lead relationship manager to clients on a day-to-day basis
Provides strategic, creative, and innovative ideas and solutions
Communicates and responds to client in very timely and professional manner
Communicates all project scope and schedule changes to internal team in very timely and professional manner
Proactively seeks to understand the client’s products, industry and competitio
Financial Management
Responsible for forecasting and meeting client revenue goals
Supervises Account Executive or may be directly responsible for:
Managing all aspects of job and client level accounting including opening of jobs, ongoing maintenance of costs and budget, and ensuring proper invoicing and payment by client
Facilitating creation of statement of works and inputting of any and all required data in the Pragmatic account system
Monitoring all costs and agency hours and notifies all parties of any issues in a timely manner
Apply with us!
Send cover letter, resume and salary requirements to jobs@pragmaticcrm.com.
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