Account Supervisor

Position overview

  • Responsible for the day-to-day execution, relationship and financial management of all clients they are assigned to
  • MUST have experience direct mail with digital experience being a plus
  • Leads and organizes internal departments to deliver programs on time and budget while serving as our main day-to-day interface to clients
  • Primarily work from home – Pragmatic’s HQ is in SF
  • Includes some travel (at least once a quarter)
  • Reports to Account Director

Job Requirements:

  • 5-10 years agency account management experience
  • Builds long-term client relationships
  • Writes creative briefs and guides the creative and production team in program execution
  • Excellent presentation skills
  • Proven track record at building and growing client relationships
  • Strong strategic thinker and effective problem-solver
  • Strong knowledge of marketing strategy (e.g., positioning, targeting, channels)
  • Proficiency in Excel, Word, and PowerPoint
  • Organized and detail-oriented, requires little hand holding
  • Ability to multi-task and work in a fast-paced environment with multiple team members
  • Maintains positive, team-oriented attitude
  • Must be willing to travel extensively
  • Must work remotely, either from home or while traveling, in an effective and efficient manner

Job Description

Project Management

  • Functions as daily liaison to clients on behalf of agency to manage daily execution of programs
  • Ensures flawless execution of client deliverables by:
  • Reviewing and proofing all creative and production materials for accuracy
  • Ensuring all projects stay on schedule
  • Evaluating all materials to be sure projects stay on strategy per the creative brief
  • Advises on and implements marketing efforts for the client and is responsible for managing multiple projects effectively and flawlessly from start to finish
  • Assists Senior Management in providing strategic marketing direction to the client
  • Makes recommendations to Senior Management for expanding the scope of the client relationship based on opportunities observed
  • Becomes knowledgeable and remains current on the client’s business and products and shares this information with agency team members
  • Supervises Account Executive or may be directly responsible for:
  • Writing and distribute conference reports, status reports and other required correspondence
  • Preparing and distribute all support materials required for internal and client meetings
  • Proactively creating and maintain schedules and estimates
  • Setting up and maintaining project folders and job history

Relationship Management

  • Serves as the agency’s lead relationship manager to clients on a day-to-day basis
  • Provides strategic, creative, and innovative ideas and solutions
  • Communicates and responds to client in very timely and professional manner
  • Communicates all project scope and schedule changes to internal team in very timely and professional manner
  • Proactively seeks to understand the client’s products, industry and competitio

Financial Management

  • Responsible for forecasting and meeting client revenue goals
  • Supervises Account Executive or may be directly responsible for:
  • Managing all aspects of job and client level accounting including opening of jobs, ongoing maintenance of costs and budget, and ensuring proper invoicing and payment by client
  • Facilitating creation of statement of works and inputting of any and all required data in the Pragmatic account system
  • Monitoring all costs and agency hours and notifies all parties of any issues in a timely manner