Account Director

Position overview

  • Responsible for the day-to-day execution, relationship and financial management of all clients they are assigned to.

Job Requirements:

  • 10+ years agency account management experience
  • Proven track record at building and growing client relationships
  • Experience managing a team of account supervisors and account executives to profitably run a book of business
  • Writes creative briefs and guides the creative and production team in program execution
  • Strong strategic thinker and effective problem-solver
  • Excellent presentation writing and delivery skills
  • Strong knowledge of marketing strategy (e.g., positioning, targeting, channels)
  • Demonstrated ability to develop strategic marketing campaign plans, develop required presentation materials, gain client alignment, manage the development and execution of the campaign, and coordinate with analytics on the measurement and reporting of results
  • Proficiency in Excel, Word, and Powerpoint
  • Organized and detail-oriented, able to operate autonomously with no hand holding
  • Ability to multi-task and work in a fast-paced environment with multiple team members
  • Maintains positive, team-oriented attitude
  • Must be willing to travel extensively
  • Must work remotely, either from home or while traveling, in an effective and efficient manner

Job Description

Relationship Management

  • Serves as the agency’s lead relationship manager to clients and groups of clients on a day-to-day basis
  • Proactively provides strategic, creative, and innovative ideas and solutions to clients
  • Communicates and responds to client in very timely and professional manner
  • Communicates all project scope and schedule changes to internal team in very timely and professional manner
  • Demonstrates deep understanding of the client’s products, industry and competition

Financial Management

  • Responsible for forecasting and meeting client revenue goals
  • Supervises Account team or may be directly responsible for:
  • Managing all aspects of job and client level accounting including opening of jobs, ongoing maintenance of costs and budget, and ensuring proper invoicing and payment by client
  • Facilitating creation of statement of works and inputting of any and all required data in the Pragmatic account system
  • Monitoring all costs and agency hours and notifies all parties of any issues in a timely manner

Team Management

  • Responsible for managing a team of account supervisors and/or account executives
  • Responsible for mentoring and guiding team members on career development, marketing strategy, and presentation writing and delivery
  • Responsible for performance reviews and other team management responsibilities as necessary

Project Management

  • Functions as daily liaison to clients on behalf of agency to manage daily execution of programs
  • Ensures flawless execution of client deliverables by:
  • Reviewing and proofing all creative and production materials for accuracy
  • Ensuring all projects stay on schedule
  • Evaluating all materials to be sure projects stay on strategy per the creative brief
  • Advises on and implements marketing efforts for the client and is responsible for managing multiple projects effectively and flawlessly from start to finish
  • Assists Senior Management in providing strategic marketing direction to the client
  • Makes recommendations to Senior Management for expanding the scope of the client relationship based on opportunities observed
  • Becomes knowledgeable and remains current on the client’s business and products and shares this information with agency team members
  • Supervises Account team members or may be directly responsible for:
  • Writing and distributing conference reports, status reports and other required correspondence
  • Preparing and distribute all support materials required for internal and client meetings
  • Proactively creating and maintain schedules and estimates
  • Setting up and maintaining project folders and job history